Similar Messages • I keep getting an 'unknown error' when I am trying to install an app. After I have put my correct apple ID in. First, turn off your CAPS lock. Typing in all CAPS is considered screaming/yelling and many will simply ignore your posting. Are you currently having issues? Is it when trying to purchase only on the device? ![]() Are you able to complete purchases via iTunes on your computer? • I keep getting an unknown error when trying to connect to the store. I received this email from Apple and this corrected the problem for me. I only had to reset the iTunes cache 1) Open iTunes 2) At the top menu, click File > Preferences (iTunes > Preferences on a Mac). I ran diagnostics and it says secure link to itunes store failed. I've tried all suggestions from apple and nothing will work. Please Help I received this email from Apple and this corrected the problem for me. I only had to reset the iTunes cache 1) Open iTunes 2) At the top menu, click File > Preferences (iTunes > Preferences on a Mac) 3) In the Preferences menu, click the Advanced tab 4) In the Advanced menu, you should see a button that says 'Reset Cache'. Please click this button. • Why do I keep getting an unknown error 4002. I seems to happen 5 or 6 times a day. ITunes seems to be working fine but it's kind of annoying. The window pops up and says 'We could not complete your iTunes Store request.' It tells me that there was an error in the iTunes Store and should try again later. I click OK but it just won't stop. Mike Enders wrote: I already tried that. First I get this: Then when I click on Keep Contacts, I get this: I don't want my calendars and reminders deleted from my iMac. I would rather have them deleted from iCloud, since I never intended to use iCloud to begin with. The fact that my calendars and reminders are available on other devices that use iCloud is no good to me because I have no other Apple devices. ![]() You may not have 'intended' to use iCloud but you did. Backup your contacts and calendars, sign out and restore your data. Now that you have published your email address in a public space you can expect the spammers to have it, I will ask for it to be removed but we're probably too late. Google chrome 30 version. • I'm trying to do a restore with my iPhone 4 and I keep getting an unknown error (1604) When I open iTunes it doesn't always see the device My iPhoine will not even turn on except that it shows the cable and the iTunes logo See error 1604 here. • I keep getting an 'unknown error-42408' message when I try to buy music - it then tells me to try again later, which I have done. Hello suesq75, This error message indicates that there are one or more components of iTunes that are missing or damaged. Reinstalling iTunes should resolve the issue. ITunes: 'Error 42408' or 'Error 42404' after upgrading to iTunes 9.0.3 Symptoms If your iTunes is missing resources or encountering software conflicts, error -42404 or -42408 may appear when authenticating or downloading from the iTunes Store. Resolution Update to the latest version of iTunes.
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